CASE REVIEW AND SUMMARY
The Buckman laboratories had been noted as one of the pioneer organizations in the field of providing consumers with the needed products that they ought to have from the company such as leather, paint, sugar processing, agriculture, paint coatings and plastics; absolutely almost anything that has to do with chemical mixing and creating end products. The Buckman laboratories then started as an individual sole-based organization situated in Canada which later on branched out to Australia.
Through the years of service to the people, it has been the existing value of the company to continue gaining innovative understanding of their own field for the sake of creating further developments in the field of production of the company. Considerably, this thought brings about the possibility of intending the aim of the organization to reach out to other parts of the world as the company itself begins to spread its wings in the field of business expansion.
Recently, as the other organizations embrace the modern systems of commercialism, Buckman laboratories begins to accept bulk order and new end product requirements from clients that demanded their further attention to research and innovation in the field of product and production development. However, because of the costly process of sending expatriate Phd employees outside the country to meet face to face with other experts of the field the company administration tries to get into consideration another process of gaining knowledge and innovative procedures that they could adapt to simply to be able to meet the demands of their major customers.
The launching of the K’Netix branch of the business opened the doors to electronic based exchange of thoughts between the base researchers of the business and the outsourced personnel that came from different parts of the world. In a nutshell, this department served as a call-center-like status that aimed to have an open-message-posting system that created a fine exchange of understanding between the personnel involved in the process. Later on, opening the process to other outside environments who would like to know more about the business had been also given a good thought. Making a great impact on the process of operations that the business takes into consideration, it could be observed that this change also costs $7,500 per outsourced personnel per year which noted a considerable questioning on the part of the administrators if the process was actually timely considering that the present situation of finances of the company is down.
According to Bob Buckman, the CEO of the organization, this was one of the investments that cost something yet he believes would return a lot. To understand this claim further, a diagrammatic presentation shall be shown herein:
Diagram 1: Effects of Information Technology in the relationship